Product Updates & Releases
Mark one existing inbox as the house Utility Connect intake inbox. Conversations there can be referred to Utility Connect sales with the inbound source channel.
Read more →Select contacts on any list, confirm once, and refer the whole batch to Utility Connect's concierge team — with an upfront eligibility check and a per-batch result summary.
Read more →Contacts referred to Utility Connect now show a Concierge status badge in the contact panel, and every referral event — enrollment, delivery, and each status change — is written to the activity timeline.
Read more →The Utility Connect tab's Overview now shows your referral funnel, source breakdown, agent leaderboard, and recent referrals, with clear data-freshness labelling.
Read more →Account owners and admins get a new Utility Connect tab in the sidebar to turn on the Concierge Service for their whole account, with enterprise-wide rollout and revenue-routing options.
Read more →The "new email received" notification email stopped being sent in late June. It is delivering again — in-app and text alerts for the same event were never affected.
Read more →Accounts with very large Rollout backlogs no longer stall partway through the initial import — the sync now completes and resumes from where it left off.
Read more →A company name containing an & was being stored as & and shown that way in the compliance footer of your emails. The name now saves and sends exactly as you type it, and existing names are being repaired.
Read more →The Market snapshot's median list price and homes-for-sale count now match the real market in larger areas.
Read more →The official Sure Send import template header "Address 1 - Line 2" now correctly auto-maps to the apartment/suite field during import instead of defaulting to "Skip Column."
Read more →
