What’s New
Consumers who call, text, or email about Utility Connect can now land in a
dedicated SureSend inbox — the same inbox product you already use, not a new
one.
Features
- Designate one inbox — turn on Utility Connect inbound inbox in that
inbox’s General settings. Only one inbox can hold the role; the team is
that inbox’s team. - Assign the number and mailbox as usual — use the existing Numbers and
Email tabs for the dedicated line and alias. - Intake on the conversation — after you add the sender as a lead,
collect their move-in address and refer them. The referral is attributed as
a SureSend inbox lead and submitted to Utility Connect the same way as the
contact-record button.